RETURNS & 120-DAY TRIAL POLICY

Serving Brisbane • Gold Coast • Sunshine Coast
At JK Mattress, we want you to feel fully confident in your purchase. That’s why we offer a 120-Day Risk-Free Sleep Trial, allowing you to experience real comfort in your own home before making a final decision.

120-DAY RISK-FREE SLEEP TRIAL

We understand that choosing a mattress is an important decision.
That’s why you get 120 nights to try your mattress at home and see how it supports your sleep, comfort, and lifestyle.
During this period, you can decide whether the mattress is right for you, not just based on a few minutes in a showroom, but real everyday use.

RETURN ELIGIBILITY

If you are not satisfied within the 120-day trial period, you may request a return under the following conditions:

  • Mattress must be in clean, hygienic, and reasonable condition.
  • No major stains, damage, or misuse.
  • Must have been used for normal sleeping purposes only.
  • Original proof of purchase is required.

Mattresses that are heavily soiled, damaged, or not in resalable condition will not be eligible for return.

RETURN PROCESS & PICKUP FEES

If your return is approved:

  • A pickup and delivery handling fee will apply.
  • This covers logistics, transportation, and collection services.
  • This ensures a smooth and fair return process for all customers.

RESTOCKING FEE

A 30% restocking fee of the original product value applies to all approved returns.

  • This fee covers:
  • Warehouse handling
  • Product inspection
  • Cleaning & repackaging
  • Inventory restocking costs

FAIR USE POLICY

Our 120-Day Trial is designed to give genuine customers the chance to properly experience their mattress at home.
To keep this system fair and sustainable for all customers:

  • The mattress must be used responsibly during the trial period.
  • Returns are only accepted when products meet condition requirements.
  • This ensures we can continue offering a risk-free trial system for real customers who are genuinely choosing the right mattress for long-term use.

DEFECTS & DAMAGED ITEMS

If your mattress arrives with a manufacturing defect or transit damage:

  • We will repair or replace the product as appropriate.
  • You will not be charged return fees in such cases.
  • We will ensure you receive a fully functional product as quickly as possible.

SERVICE AREA

We proudly serve:

  • Brisbane
  • Gold Coast
  • Sunshine Coast

Need help?

If you have any questions about returns, delivery, or product selection, our team is available to help you before and after purchase.
Just send us a message and we’ll guide you through everything clearly.